Reprinting boxes for a new URL
The help page moved and thousands of boxes point to a dead link.
With gotlyChange the destination of the short link; every printed QR code follows.
By team · Customer support
Help that opens where the customer is
gotly puts your help content behind short links and QR codes that you can repoint whenever the guide changes. Videos open in the YouTube app on phones, and you see which devices customers use so you write help for the phone they hold.
Free forever. Pro from $7 a month billed yearly, or $9 monthly.
What gets in the way, and how gotly fixes it
Videos stuck behind a sign-in wall
Customers tap a YouTube link and land on a web page instead of the app.
With gotlyOn Pro, YouTube and Instagram links open the app on the customer's phone.
Guessing which guide people use
No idea which help topics customers actually open.
With gotlyOne short link per topic shows opens by device, country and day.
How customer support teams use gotly
Packaging QR
gotly.link/setupA QR code on the box that you can repoint later.
You seeScans per product line.
Video how-tos
gotly.link/howto-resetOpens the YouTube app on phones (Pro).
You seeOpens by device and OS.
Returns
gotly.link/returnsOne link for the returns form in every reply.
You seeVolume per week.
Status page
gotly.link/statusA stable link you point at the incident page during outages.
You seeSpikes when something breaks.
What's included
The same tools on every plan; higher plans raise the limits.
| Free | Pro | Business | |
|---|---|---|---|
| Short links | 30 / month | 250 / month | 1,500 / month |
| QR codes | 14 / month | 100 / month | 500 / month |
| Lead forms | 1 | unlimited | unlimited |
| Branded domains | none | 1 | 5 |
| Click history | 30 days | 1 year | 2 years |
| Seats | 1 | 3 | 10 |
| Opens in the app on phones | — | ✓ | ✓ |
Questions from customer support teams
Can I change where a printed QR code goes?
Yes. The QR code encodes your short link, and you can change its destination at any time. Free includes 5 changes a month; Pro and up are unlimited.
Will the QR code still work if I change the destination?
Yes. The code itself never changes, only where the short link sends people.
Can I see which devices customers use?
Yes, on every plan: device type, operating system and the app the link was opened in.
Can I use our own domain, like help.ourbrand.com?
Yes, on Pro (one domain) and Business (five).
Also built for
Start with one link for customer support
Free forever. Pro from $7 a month billed yearly, or $9 monthly. No ads on your links, ever.