Acceptable Use Policy

1. Why this policy exists

People tap short links and scan QR codes because they trust where they lead. This policy keeps that trust. It applies to everything in a gotly workspace: short links and their destinations, custom domains, QR codes, lead forms, link-in-bio pages and API use. It forms part of our Terms of Service.

2. What is not allowed

You must not use gotly to create, send people to, or support:

• Phishing: pages that pretend to be a bank, brand, government body or service to trick people.
• Credential collection: asking for passwords, one-time codes, PINs, card or bank details, or other login secrets, on a lead form or a destination page you link to under false pretences.
• Malware: viruses, spyware, ransomware, unwanted software, or downloads that hide what they do.
• Scams and fraud: fake offers, fake jobs, investment or crypto schemes, fake giveaways, advance-fee fraud and similar.
• Spam: sending links in bulk messages, comments, emails or SMS to people who did not ask for them.
• Illegal content under the laws that apply to you or to us, including content that breaks India's Information Technology Act, 2000.
• Child sexual abuse material (CSAM) or any content that sexualises minors. We report it to the authorities and remove the account.
• Impersonation: pretending to be another person, business or brand, including through custom domains, link-in-bio pages or slugs that copy someone else's name to mislead.
• Hiding destinations: shortening links from other URL shorteners, or chaining redirects, to hide where a link really goes.
• Evading our checks: changing a destination after it passes our checks to point somewhere harmful, using cloaking or tricks that show us one page and visitors another, or creating new accounts after we have suspended you.
• Harm to others: harassment, threats, content that promotes violence or hatred, or content that shares someone's private information without their consent.
• Infringement: content that breaks copyright, trademark or other rights.
• Attacking gotly: trying to break into, overload, scrape or reverse-engineer the service, or getting around plan limits.

3. Lead forms

Lead forms are for collecting a name, mobile number and email from people who want to hear from you. When you use them:

• Say clearly on the form who you are and why you are collecting the details.
• Only send marketing to people who agreed to it, where the law requires consent.
• Never use a form to collect passwords, one-time codes, card numbers, bank details or government ID numbers.
• Do not use lead forms to collect children's data without the consent the law requires.

4. How we check links

Every link is checked before it goes live. We check destination URLs against threat feeds that list known phishing, malware and scam sites, and we check them again from time to time after they go live, because a safe page can turn harmful later.

No check is perfect. A link that passes our checks is not approved or endorsed by us, and you remain responsible for where your links lead.

5. What we do when something breaks this policy

To protect visitors, we may act without notice, including to:

• block a link so it stops redirecting;
• remove a lead form, link-in-bio page or custom domain;
• suspend a workspace or close an account;
• keep records and share them with authorities where the law requires it.

If you think we made a mistake, write to [email protected] and we will review it.

Accounts closed for breaking this policy are not refunded. See our Refund Policy.

6. Reporting abuse

If you see a gotly link that leads somewhere harmful, please tell us on our public report page. You do not need an account. We review every report.

7. Copyright and trademark complaints

If you believe content linked through gotly infringes your copyright or trademark, email [email protected] with:

• the gotly link or links involved;
• what work or mark you own and how it is infringed;
• your name and contact details;
• a statement that you believe in good faith the use is not authorised, and that the information in your notice is accurate.

We remove the accounts of repeat infringers.

8. Requests from authorities

Law enforcement, courts, regulators and other legal requests should be sent to [email protected]. We respond to valid legal requests as the law requires.

9. Changes to this policy

We may update this policy as new kinds of abuse appear or the law changes. The "Last updated" date at the top shows when it last changed.