Refund Policy

1. Try before you pay

Every new account gets a 14-day Pro trial with no card needed. Please use the trial to check that gotly works for you before you buy. When the trial ends, you move to the Free plan unless you choose to pay.

2. How billing works

• Outside India (Stripe, USD or EUR): Pro and Business plans renew automatically each month or year until you cancel. You can cancel any time from Settings.
• India (PayU, INR): each payment covers a fixed term and does not renew automatically. We remind you before the term ends. Nothing needs to be cancelled. GST invoices are issued for every payment.

3. Monthly plans

Monthly payments are not refunded.

You can cancel at any time. Your plan stays active until the end of the month you have paid for, and is not renewed after that.

4. Yearly plans

If you buy a yearly plan for the first time, you can ask for a full refund within 7 days of purchase.

After those 7 days, yearly payments are not refunded, and we do not give pro-rata refunds for the unused part of the year. If you cancel, the plan stays active until the end of the year you paid for.

The 7-day refund applies to the first yearly purchase only, not to renewals.

5. Upgrades and plan changes

When you upgrade, for example from Pro to Business, or from monthly to yearly, the unused time on your current plan is given as a pro-rata credit towards the new plan. The credit is shown at checkout before you pay.

Credits are not paid out as cash.

When you downgrade, the change takes effect at the end of the period you have already paid for. No refund or credit is given for the remaining time on the higher plan.

6. What happens when a plan ends

When a paid plan is cancelled, downgraded or expires, your workspace moves to the Free plan. Your existing short links keep working, within Free plan limits. Paid features stop, and anything above Free limits may become read-only or paused until you upgrade again.

7. Accounts closed for abuse

If we suspend or close a workspace because it broke our Terms of Service or Acceptable Use Policy, for example for phishing, malware, scams or spam, no refund is given for any unused time.

8. How to ask for a refund

Email [email protected] from the email address on your account. Please include your workspace name and the invoice number.

Approved refunds go back to the original payment method (through PayU or Stripe) within 5 to 10 business days. Your bank or card issuer may take a little longer to show it. In India, we issue a GST credit note for the refunded amount.

If something has gone wrong with a payment, please contact us first before raising a dispute with your bank. We can usually sort it out faster.

9. Enterprise contracts

For Enterprise plans, the refund and cancellation terms in your signed contract apply instead of this policy.

10. Your legal rights

This policy does not take away any rights you have under consumer protection law in your country. If the service is faulty or not as described, or if we stop offering gotly before your paid term ends, we will put it right or refund you as the law requires.